Service concept:

Customers are relatives and we should create value-added for them.

Service goal:

We pursue 100% satisfaction of our users.

Service commitment:

After receiving customer service information:

1. We will contact the customer within half hours and give solutions.

2. We will arrive within 4 hours in Chongqing and 8 hours outside the city.

3. Maintenance treatment: The general fault is repaired within 24 hours and the serious fault is repaired within 48 hours.

4. Maintenance quality: The eligibility rate of repair is above 98%.

Our service will not stop before the fault is removed.